FAQ

"LENGTH" SAYS 12-14". HOW MANY BUNDLES DO I GET?

Because we offer our beautiful hair in its natural state, regardless of texture, the lengths per bundle/piece will vary. A length range of (12-14") for example with a Quantity of (1) will represent (1) bundle or piece with a minimum length of 12" and a maximum length of 14". One (1) bundle/piece may measure 12.6" or 13.8" and will fall within this length range.

Upon deciding your desired texture/length/quantity, please keep in mind that the length range will indicate the variance of one (1) bundle/piece and the Quantity will indicate how many bundles/pieces for the selected length range.

Need 3 bundles (16.16.16 Natural Straight)? Select Natural Straight texture, Quantity (3), and Length Range (16-18"). This will ensure you receive the texture, quantity, and length range desired.

If you have any questions, please contact us for assistance as we have a no cancellation/modification/adjustment/refund/exchange/return policy!

CAN I DYE/BLEACH THIS HAIR?

Since our beautiful bundles are 100% Raw Cambodian Hair, it has never been dyed, bleached, colored, etc. So, yes you are able to dye and bleach this hair as if it were your own!

HOW MANY OUNCES ARE PER BUNDLE OF HAIR?

Since each bundle is harvested from single donors, the weight varies respectively from 3 to 4 oz. Each bundle is Double Drawn so it is thick from weft to tip to maintain fullness yet lightweight feel once installed.

HOW DO I PROPERLY MAINTAIN THIS HAIR?

Simply use a moisturizing shampoo and conditioner/deep conditioner regularly to maintain the health and longevity of each hair bundle. There are no silicone coatings on the hair so please keep it hydrated as you would your own. Utilizing a super lightweight yet hydrating hair serum will also allow the hair to maintain its moisture balance for maximum health.

DO I NEED TO SEAL THE WEFTS?

Each weft is machine sewn with great care as to be able to withstand the test of time. Sealing the wefts is not necessary, however, feel free to if you'd like.

HOW DO I PROPERLY STORE THIS HAIR?

When not installed, simply use the hair bags the bundles arrive in or a satin/silk base fabric so as to not dry out the hair strands.

WHAT IS PURE CAMBODIAN HAIR?

There is a major difference and feel between Raw Hair and Virgin Hair. Raw Hair has not been chemically touched by means of dyes, colors, perms, harsh cleansing, texture manipulation, cuticle stripping, etc. When ordering our beautiful Pure Cambodian Hair Extensions, you will notice that the cuticle is still intact and never had the threat of being removed. The texture is of a slight to medium coarse which resembles relaxed Black Hair and a low to medium luster to perfectly match luster without looking like fake Barbie Doll Hair (the ultra shine that "virgin" hair or other hair extensions will give off).

Our gorgeous Pure Cambodian Hair comes straight from Cambodia and is collected from healthy donors to ensure the hair will retain its moisture and health throughout the cleansing, sorting, and wefting process.

Our Pure Cambodian Hair will last as long as proper maintenance and care have been taken. It is THE BEST hair to style, color, perm, straighten, curl, etc. as it is in its natural unaltered state...

Our beautiful hair speaks for itself once you touch it and feel the difference between Pure Cambodian Hair for the first time!

 

I PLACED AN ORDER BUT NEED TO CANCEL / MODIFY / ADJUST MY ORDER. HOW CAN I DO THAT?

Once orders have been successfully submitted, WE WILL NOT ACCEPT ANY CANCELLATIONS / MODIFICATIONS / ADJUSTMENTS / etc. and orders will be processed/shipped in accordance to our Processing and Shipping Policy!

Please be sure to ask any questions and feel confident when ordering due to this policy. If you have any questions or need help, please do not hesitate to contact us for assistance.

 

HOW DO I USE SEZZLE OR QUADPAY?

Sezzle is a Payment Provider that allows you to afford your purchase with 4 Easy Payment Installments + 0% INTEREST on qualified orders. Please refer to our page dedicated to explaining how Sezzle operates and how you can afford your beautiful hair utilizing their services!

Quadpay is also a Payment Plan Provider that allows you to afford you purchase with 4 Easy Payment Installments. Requiring 1/4 of the payment today (25% of total) allows you to purchase as many pieces as needed and still make payments on the rest. 0% INTEREST and NO CREDIT CHECK. Please refer to their official website for any further information about their services.

 

WHAT IS ROUTE SHIPPING INSURANCE?

Route is an optional shipping insurance for customers who want the added protection of their beautiful Cambodian hair investment during the shipping process. IT IS NOT EXPRESS SHIPPING OR EXPEDITED SHIPPING. Orders process the same and delivery times are the same. 

If your package was lost or damaged through means of the postal office (USPS), this added insurance will allow full funding coverage for replacement of your purchase. Claims made are typically approved and distributed within 24-48 hours. 
You can easily opt out of this insurance by removing it from the cart upon checkout.

PLEASE NOTE: USPS PRIORITY MAILING ONLY COVERS THE PACKAGE TO $100. THIS INSURANCE WILL COVER THE ENTIRE VALUE OF THE PACKAGE. CAMBODIAN HAIR FREAK LLC. IS NOT RESPONSIBLE FOR LOST, DAMAGED, MISSING CONTENT, LATE DELIVERIES, ETC. ONCE THE PACKAGE HAS BEEN ACCEPTED BY USPS POSTAL SERVICES.